211 is a free and confidential service provided by United Way that connects area residents to critical health and social service resources when they need help the most. Whether it’s financial assistance, domestic violence, addiction treatment, health care, mental health, or utilities assistance, United Way's 211 help line will talk to you to find out what you need and walk you through all the options to find the right service or program for you 24 hours a day, 365 days a year. Because sometimes you need more than an Internet search. You need a conversation.
In West Virginia, the service is coordinated by the West Virginia United Way Collaborative, which is made up of all 13 United Ways. In 2020, over 25,000 calls were answered across West Virginia.